Your care, all in one place.
Book visits, request refills, schedule lab draws, and review your program's details any time, without calling or texting the office.
Three steps. No phone calls.
Log in
Use the email address we have on file for you.
Open your program
You'll see the program you're enrolled in, with its own rules and visit options.
Book what you need
Visits, refill requests, and lab draws are all booked from your program page.
What you can do from home.
Book visits
Video, in-person, and program visits in a few clicks.
Request refills
Members send refill requests without a live appointment.
Schedule lab draws
Book in-office draws and check your prep instructions first.
Know your program
What's included, how billing works, and our cancellation policy.
Members and a la carte patients.
Everything your membership includes
- Your included visits, booked from your program page
- Async refill requests for your current regimen
- The members-only text line (the number is inside your portal)
- Lab draws and prep instructions
Care when you need it
- Book and pay for visits as you need them
- Lab draws and prep instructions
- Questions go to our office text line, 725-777-4119
- Want included visits and refill requests? Ask about membership.
Setting up your login.
Your portal is already set up for you. You only need to create your password.
- Click Log In to Your Portal at the top of this page.
- Enter the email address we have on file for you, then choose Forgot password to create your password.
- Create your password and log in.
- Booking for a child or family member on your plan? Use your own login. Their visits are booked from your portal.
Put the portal on your home screen.
Add an icon to your phone so your portal opens with one tap, just like an app. Open patients.lightningvip.com on your phone first, then follow the steps for your phone.
iPhone
- Open patients.lightningvip.com in Safari.
- Tap the Share button (the square with an arrow pointing up).
- Scroll down and tap Add to Home Screen.
- Tap Add. The Lightning VIP icon now appears on your home screen.
Android
- Open patients.lightningvip.com in Chrome.
- Tap the ⋮ menu in the top right corner.
- Tap Add to Home screen (or Install app).
- Tap Add. The Lightning VIP icon now appears on your home screen.
The Lightning VIP icon sits on your home screen next to your other apps.
Tap it anytime to book visits, review your program, and reach us. If your phone suggests a different name when you add it, you can change it to Lightning VIP before tapping Add.
Example only. Your screen and icon may look a little different depending on your phone.
Trouble logging in?
Email support@lightningvip.com and we'll get you in.
Office hours
Monday to Friday, 9:30 a.m. to 5:00 p.m. Messages are answered within one business day.
Emergencies
Call 911 or go to the nearest emergency room.
Not a patient yet?
Start with our Get Started page to find the program that fits you.
Get Started